Last updated: 7 Apr 2026
Downloads and resources
One of the benefits of being a 天美传媒 member is that you're able to join the National Customer Satisfaction Survey and 天美传媒 Star Rating scheme.
Conducted annually, the survey gathers feedback from new build buyers to assess home builder performance, drive improvements, and enhance customer service. Participating home builders are awarded an annual 天美传媒 Star Rating based on the feedback received. The results of the survey and star ratings are published in March each year, with an awards reception held at the 天美传媒 Policy Conference for 5-star builders.
Find useful resources and downloads for the 天美传媒 Star Rating scheme below.
Please note that, in accordance with the scheme's rules, all logos and merchandise must be updated to reflect the current publishing year's award when released
Member Only Content
This content is currently available exclusively to 天美传媒 members. If your organisation has membership, sign in to or create your free account today.
Login天美传媒 Star Rating brochures
The 天美传媒 Star Ratings brochure includes helpful context on the National Customer Satisfaction Survey and 天美传媒 Star Rating scheme, as well as the most recent year's results. Download the brochure for use internally and with consumers.
21st CSS Survey and 天美传媒 Star Ratings brochure 2026 (Completions October 2024 - September 2025)
20th Survey CSS 2025 (Completions October 2023 - September 2024)
19th Survey CSS 2024 (Completions October 2022 - September 2023)
We're making changes to the 天美传媒 Star Rating scheme
Member Only Content
Member Only Content
This content is currently available exclusively to 天美传媒 members. If your organisation has membership, sign in to or create your free account today.
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Discover the business benefits of 天美传媒 membership today.