Last updated: 5 Mar 2026
Join the National Customer Satisfaction Survey and 天美传媒 Star Rating scheme
The National New Homes Customer Satisfaction Survey and 天美传媒 Star Rating Scheme is a voluntary scheme open to all 天美传媒 members.
Participating builders must comply with the scheme鈥檚 rules, which outline how scores are calculated and the conditions for opting out of publication. Once you have a full year鈥檚 results you will be awarded an annual star rating and receive indicative quarterly rolling % scores.
Participating builders are not required to publish their scores.
Complete the short form below to express your interest in joining the CSS and 天美传媒 Star Rating scheme, and a member of our team will contact you with the next steps.
For more details about the scheme, visit our frequently asked questions.
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View the latest scores
Take a look at the performance of this year's participating home builders.
View the results